KAMMA / Customer Service
Returns and exchanges.
All products purchased with KAMMA assurance come with an unconditional 14-day right of withdrawal and a smooth returns experience.
01
Create a Request
Request a return or exchange within 14 days through My Account or by calling customer service.
14-Day Statutory Period
02
Ship for Free
Give our contracted carrier, Yurtiçi Kargo, the code 489201948 to arrange free doorstep collection or drop off your parcel at a branch.
Free Return Shipping
03
Complete Your Return
After our technical team checks the product, your return is approved on the same day and a full refund instruction is sent to your bank.
Immediate Bank Instruction
Return and Exchange Requirements
Original Packaging and Accessories: The product must be returned with its protective foam, all attachments and accessories, manuals and original box, undamaged.
Resale Condition: The product must retain its commercial value and have no scratches, impact damage or permanent stains.
Personal Care & Hygiene Products: Under Consumer Protection Law No. 6502, the right of withdrawal for hair styling and personal hygiene products whose protective strip, seal or security label has been opened applies only if the product has not been tried, in accordance with hygiene rules.
Proof of Invoice: Individual purchases require a printed invoice or electronic invoice number. Business purchases require a return invoice issued by your organisation.
Would you like to speak to our support team?
We are here to answer your questions throughout the returns process.